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15 Years of focus on one-Stop solution manufacturer of child resistant packaging boxes

About ECCODY Packaging FAQ
ECCODY is a professional packaging solutions provider specializing in Child-Resistant (CR) packaging. With over 15 years of experience as a certified factory, we integrate R&D, manufacturing, and quality control to deliver safe, compliant, and reliable packaging for industries such as pharmaceuticals, CBD, and cosmetics.
We offer comprehensive OEM/ODM services—from concept design to mass production—using a variety of materials including paperboard, plastic, composite materials, tinplate, and glass. Our packaging meets international standards including ISO, FSC, RoHS, and region-specific CR regulations (e.g., 16 CFR 1700.20, ISO 8317)
Supported by strict quality management and automated production lines, we ensure consistency across small or large orders. Our transparent process covers consultation, sampling, production, and logistics, with dedicated support throughout.
Whether you are launching a new product or optimizing existing packaging, ECCODY provides responsive, tailored solutions to help your brand succeed in global markets.
How does ECCODY protect the confidentiality of my design drawings and business information?
We fully understand that your design drawings and business information are core assets. Therefore, we have established a systematic confidentiality management system. Specific measures include.
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 If the received goods have quality issues or do not match the samples, how does ECCODY's after-sales and claims process operate?

We have established a clear after-sales issue resolution mechanism designed to respond to and address any potential problems you may encounter promptly. The specific solution will be categorized based on the nature and severity of the issue, with the principle of seeking a fair and efficient resolution while respecting the contract terms.
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 Do ECCODY's products come with a quality guarantee or warranty policy?
We guarantee that all delivered products will fully conform to the standards specified in the signed samples or technical specifications mutually confirmed in writing before production.
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Can ECCODY Guarantee Delivery Timelines During Peak Seasons (e.g., Christmas)?

We understand the heightened importance of on-time delivery during peak seasons and have established a comprehensive system for capacity and delivery assurance.
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Can ECCODY arrange shipping to my country? How is freight calculated and who bears the cost?

We can arrange shipping to most major global markets and have extensive operational experience in export documentation, customs clearance, and international logistics.
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What is the standard cooperation process with ECCODY?
We follow a clear and efficient standard process designed to ensure every step from concept to delivery is smooth and transparent.
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From order placement to delivery, what is ECCODY's typical production and delivery lead time?
After the final written confirmation of the sample, the typical production lead time is approximately 8 to 12 working days.
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What is ECCODY's Minimum Order Quantity (MOQ)? Do you support small-batch or trial production orders?
Our standard Minimum Order Quantity (MOQ) for regular products is 1,000 pieces. We fully understand the need for trial orders during new brand launches or product development phases.
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Can ECCODY replicate according to a competitor's sample or modify an existing packaging solution? What are the legal and compliance considerations?
From a technical implementation perspective, we possess the engineering capability to analyze, measure, and even accurately reproduce existing packaging products, including their structure, materials, and processes.
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How does ECCODY ensure quality consistency during mass production?
We primarily ensure and enhance the stability and consistency of product quality in mass production by implementing systematic quality control measures throughout the entire production process.
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Does ECCODY support comprehensive packaging customization (OEM/ODM)? What does the customization scope include?
We fully support comprehensive OEM/ODM packaging customization services.
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 If I only have a product concept without design drawings, can ECCODY provide design and sampling services?
We offer one-stop service from "packaging design" to "production manufacturing", specifically designed to support clients in the product development phase.
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Get in touch with us

Welcome to learn more about ECCODY, and we look forward to building a partnership with you to jointly promote the development and innovation of the industry.

Contact with us

Contact: Lincoln Zhang Bai Ling

Phone: +86 13927437624

Email: Lincoln@eccody.com

WhatsApp: 86 13927437624

Company Address: Building 4, Zhongsheng Technology Park, He'erer Road, Dawangshan Community, Shajing Street, Bao'an District, Shenzhen,China

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